#Singapore horology club rolex full

This was only less than a year after I graduated and was just getting introduced to the (arguably good or bad) world of watch collecting. I first entered JW's shop at IP many years ago, I think around 2012. Not worth even reviewing JW's CCTV records I would say. Tom Chng sounds like he's simply out to be a troll. I am the latest to see this and just found out JW shifted. **I am happy to share with you the CCTV video footage thru WhatsApp 97352126 including friends Ee Chiat, Alex Quek, Edward Lim Ki-Hoon, ROC members since you also posted similar article on on Rolex Owners Club Asia forum.and customers of JW We hope for your kind understanding and that you will accept our apology for not attending to you immediately due to lack of manpower. I take your constructive feedback and see any necessary changes to be made to our price tag layout, making the price and GST more clearer.

However, being chinese educated, I might have used the wrong English abbreviation. I have no intention of misleading my customers.

#Singapore horology club rolex full

Our website clearly shows the full word 'With GST' on individual watch listing. We had actually sent this small tag to the IRAS GST department a few years ago, and they did not raise any concerns with our price tag, so I assumed there was no issue. Regarding your other feedback on our pricing display:ĭue to the limited space on our price tag, we used the abbreviation 'wz' as a short form of the word - 'With'. The video clips of your 1 min & 45 seconds in our shop will refute your claims of our rude service. I don't see any 'Rude Manner' from both of my in-laws. In fact, you kept asking my mother-in-law several times so she was left with no choice to interrupt my SIL asking her to attend to you while my SIL was still serving her other customer. She was not trying to be rude as she does not speak or understand English and couldn't answer your query, but she was trying her best through pointing her hand at my SIL to indicate that you would be served later. When you approached her, she replied in a very soft tone '请等一下' and pointed towards the sales counter. We all know old people are unable to stand too long. You can refer to our CCTV video footage that only my mother-in-law was leaning against the display showcase. During your visit, my wife and sister-in-law (SIL) were busy serving customers at the sales counter. She comes to the shop on that two particular opening days just to occupy her spare time. The person you approached was my 75 years old mother-in-law who does not understand English. Upon reading your feedback, I reviewed my shop's CCTV video footage and regret some kinds of misunderstanding took place. I apologise for your experience while visiting our shop. Sorry for not replying sooner as we are busy with our shop relocation. What in the world is WZ GST?!?! How is it “clearly” stated? Why was the “lady” so rude to a customer trying to enquire, and possibly make a purchase?ģ. Why was the member of staff so reluctant to listen to, and answer my very basic question?Ģ. I politely asked her if the prices listed were inclusive of tax, and she replied in an extremely rude manner, and I quote “Yes the prices are inclusive of tax, as clearly stated.”Īs I recount this incident, a few points leave me puzzled.ġ. Lady came over from the other end of the room and asked me it was was the matter I needed to consult her on.

I reassured this member of staff that my question is beyond a doubt well within her (possibly severely limited) level of comprehension, but she refused to listen to me and kept pointing at the aforementioned “lady”. Staff refused to answer my ridiculously simple question (that they probably get asked on a regular basis), insisted that I speak to this lady that I can only assume is the lady boss of said establishment. Approached a member of their staff to clarify if this number was inclusive of tax or not, since WZ GST is not a term I (nor anyone I’ve asked) am familiar with. Saw a Patek I liked, sticker read WZ GST: $55,800 (probably not the exact number, recalling from memory). Shop was pretty quiet, staff standing around, leaning on displays. This is an unusual practice in Singapore, and many of my collector friends have brought this up in conversation.ĭecided to visit JW today, since this is the only day their shop is open. Just wanna share my bad experience at the JW Gallery today.Īs everyone knows, JW has/had a questionable rep for adding on a 7% GST on top of sticker prices.